waste of time
I booked a room here for 4 nights on Friday 29 nov over the phone I was to check in at 10am Saturday 30th nov. I spent $50 on a cab to get me there. I arrived there at 9:45am and spent over 5 hours there in the freezing cold trying to call them with no answer. sometime after 3pm she answered her phone saying she cant get there she is at church and she has no rooms available. So I ordered another cab to get me and my 4 bags to a nearby motel that cost $18 not including tip. Motel for the night cost $79. The next morning I got another cab to get me from that motel in nisku to another guesthouse in Edmonton that was another $50 cab fare. So this was a waste of time and money. They never answer there phone, the place looks run down, it has a truck stop out back and train tracks out front. Spend your money elsewhere.
Business Reply March 16, 2015
Sorry to hear your story , if you are our customer you should have reservation paid by credit card or email transfer with confirmation of the assign room . I check our record Nov 30 2013 no cancellation nor no refund done.We have limited room reservation is a must. How can you judge my house if you not set put inside the house. If we are in church I don't answer my phone . God first business can wait.
Business Reply March 13, 2015
It is unfortunate that is person feel compelled to complain Niskuguesthouse has an outstanding record of great service in our area, Many clients were able to successfully relocate to alberta , or survive a bad time due to our dedication to provide a home away from home