Don was a founding Partner with Productivity Partners Inc. specializing in call center operation assessments , knowledge transfers , and performance enhancement programs.Prior to that , Don spent 15 years with Bell Canada as a Sr. Call Center Consultant.He is recognized as one of the leading call center consultants in Canada.He is an expert in the implementation of performance measurement and quality improvement systems for both large and small companies.With over 20 years of industry experience , Don has consistently helped his clients to design and implement customized programs to quickly facilitate change , positively effecting their bottom line. more... See more text