Terrible user experience.
Don't answer the 1-800 number. If you try the portal and enter all the information (triple-checked my VIN!), it doesn't find your contract. A low quality organization all the way.
Impossible to get into contact with. The customer portal doesn't open, no one has ever answered the phone in the dozen times I have called, and there is no option to email.
Talking with someone after not being able to make payments after losing my job due to covid...deferral ran out and made arrangements with someone to make up payments.They totally lied to me and turned around sending me a threatening letter saying gonna repossess my vehicle totally going back on our agreement! I called and left at least 20 voicemails and they will not call me back!!! I paid $1700 up front of the $2200 owing,they said within 2 days someone will call me... its been 2 weeks!NOTHING
Rude, and passive aggressive customer service rep. I asked why 2 payment came out of my account within a couple days of each other instead of 1. She told me that was impossible and that I was mistaken. I think faxed my banking records to them proving that it was in fact true. You dont insult your customers and call them liars.....very poor service.
You cannot make a call for inquiry unless your name is on the financial contract of the payments for your car. Even then, customer service is lousy; they drop your call as they transfer you to your recipient. Better to go through the dealership to assist you.
terrible lady to talk to dont know HOw to solve pbroblems she drives you NUts . she need customer etiquette. dont know how to listen everytime you talk she talk very poor in problem solving
You can only fax or snail mail a void cheque to change banking info. It takes five days upon receiving that information form them to confirm it. So if you have a payment due between these times you must have both accounts open with the appropriate funds.
Trying to help parents resolve an issue with insurance coverage on a lease vehicle; agent I spoke to was not very helpful at all, seems they couldn't care less about their client. The lack of professionalism or professional courtesy really damage the brand.
i have a big problem to toyota credit loan i explain my situition im single mon we separate necholas supena sence 2011.my problem is im behind last wenesday stephanie gagnon phone i return call to her.i explain to her my situition.in before i go to work thursday 5:00 am i leave a message i well pay friday.but wen im going home apter my work my car is not thre anymore the twowing.but pay last friday $1.225 dollars.but the stll twowing my car.now i have to pay the 16:95 per day.sence thursday.
