Our washing machine broke and I was freaking out! I called Samsung and was told there was a recall on it and since we were the original owners I was not aware. NEAS called me quickly and scheduled Roger to come and check our machine. Roger was just amazing! He was so patient because I kept asking questions. He answered all of my question in a manner that I would understand. He was very nice and got the job done! I would absolutely recommend NEAS and will use them in the future.