Kanata Orthopaedic Physiotherapy Clinic is your one stop shop for all your rehabilitation needs. We have been providing high quality, one-on-one Physiotherapy services to residents of Ottawa's West End and Kanata for over 21 years. If you are injured or in pain, our energetic and fresh thinking Physiotherapists are happy to help you in your path to recovery and health. Trained through extensive post graduate course work, our rehabilitation team includes: Physiotherapy, Massage Therapy, Acupuncture, Custom Foot Orthotics, Manual Therapy, Treatment for Vertigo, Dizziness, and Jaw (TMJ) Problems. Call us or visit our website to book your appointment, we have plenty of free parking, no waiting lists, and evening hours to suit your busy schedule. From sports injuries to chronic back pain, Kanata Orthopaedic Physiotherapy Clinic is your number one choice for all your Physiotherapy needs.more...See more text
Kanata Orthopaedic Physiotherapy is my go to for physiotherapy. All the staff are incredibly friendly and helpful and Helen is an amazing physiotherapist! I would never consider going anywhere else!
I have always found the receptionists to be kind and helpful. I have interacted with the British receptionist before (the one people are complaining about), and yes she has a way about her, but she’s not been rude. I’ve also seen 2 Physio’s there and they were both awesome!
The receptionist is absolutely condescending, no concept whatsoever of customer service. After waiting a week for an appointment, we arrived only to be rudely told by her that we were supposed to be there in the early afternoon - not only did she get the time wrong (I know this as I heard the original call with the receptionist on speakerphone), but she had our phone number wrong so we were never actually called. She did not apologize at all and tried to make my wife feel like she was at fault.
Hello, we apologize for the delay, this posting was only now brought to the attention of management. We are very sorry to hear that you had a negative experience dealing with the receptionist at our clinic, we assure you that this issue has been discussed and dealt with. If you will accept our offer to make it up to you, we would like to provide you with a free 1 hour massage therapy visit, please contact the clinic and ask to speak to the manager or email us back, I will personally make sure to deal with your appointments. Thank you for bringing this unfortunate incident to our attention.
By jibrock
March 4, 2014
Secretary with En...
Secretary with English accent thinks she runs the place. Brutal at dealing with public. Refuse to go there again just to avoid dealing with her.
