Master Steaks Ltd., located at 5895 Dixie Rd., Mississauga, is a family owned and operated Restaurant & Butcher Shop that was built in 1977 by Gregory Ioannidis.
The place does have an attitude. The lady cook has probably been on her feet for 50 years straight behind the counter, that's why she is so abrupt and cold. Her attitude was surprising, and pointless. I had never been in this place before, and did not know where to order. At the counter, or the cash, no sign. When I asked politely, the big young girl cashier answered like I must be a total moron, and a total pain for bothering her. I ordered a cheeseburger and fries, with gravy on the side, to stay. In a short time, they called out my number. The lady cook was really abrupt asking me what I wanted on the burger. I tried to warm her up by being so nice, but that was useless. Fortunately, the food was very good, above average. Good size tasty burger, not "all bun" . Seasoned and cooked well. Good fresh fries, good gravy and lots of it. The floors had a large build up of dust and crap in the corners, under tables that were never used, really badly noticeable. Trays and plates left on other tables, for a long time. Sad looking old guy slowly taking trays away on a rolling cart, walking around in a daze. I finished my plate, happy with the food but wishing the place was cleaner. Makes me wonder how clean it is where food is kept and prepped. The ladies washroom had a dirty small sink, no soap in the dispenser, and no paper towels....a rinse and dry on my own shirt had to do. I told the lady cook on my way out that the food was great, she seemed to appreciate that at least. I will go back, as it is so close and convenient for me during work. I hate wasting time and $ on boring burgers, this place has good ones that to me will outweigh the lower points.
I have visited Master Steaks on a few occassions...
I have visited Master Steaks on a few occassions. Each time I become aware how poor the customer service is and how filthy it is.
The cashier and people behind the counter have too much attitude.
The food is ok but is does not compensate for service.
I agree you get what you pay for but I have had much better service at independent burger joints.
I must've passed this restaurant more than a hundred times to & from work. On my drive home from work (which was at 9:30pm - I only mention this so you know how busy it was inside the restaurant at this time of day) I decided to pull in & give it a try.
Whenever I drive by this restaurant I can't help but shake the feeling that this place looks like a trucker hangout. Inside, the floors looked like they hadn't been broomed or mopped for some time. There were small salt and pepper packs spread around on the floor.
There was a nice balance of people. The ambiance bordered between trucker hangout and family restaurant.
On the outside of their restaurant is a big sign that obviously features their name, but just under it is a menu that states "16Oz Steak $11.99"
Once inside, I did not see the $11.99 advertised price anywhere. I approached the order taker, and asked her about the $11.99 offer on their sign. She shook her head at me and said "No, that's if you want your steak uncooked". I looked at her like she was crazy but then quickly assumed that they are also doubling as a butcher house (not just a restaurant). So you can buy your steaks here and cook 'em at home too.
I gave the menu the quick once over and decided on the 16 Oz. steak with roasted potatos, salad & one Heineken beer totaling $21.23. Take note, this place does not accept debit as a form of payment. They do however, accept credit card and have a handy ATM located in their restaurant.
You're looking at a wait time of approximately 15-20 minutes. The older man who was preparing my meal looked at me & sternly said "Have a seat, I'll call you when your number's up".
Asides from the dirty floors, I also noticed table after table with food trays just sitting on them (the remains of previous diners experience). Nobody bothered cleaning up the dirty dishes off the table.
I specifically asked to have my beer kept in the fridge until my order was ready but it was taken out at the time of the order, warming up as my meal was being prepared.
20 minutes later, my beer is not as cold as I'd like it and my medium cooked steak is ready to go! I look at my tray and see a lovely looking steak. I asked the food preparer about steak sauce. He advised he already put it in on the side in one of those paper cups they use for ketchup at the other fast food joints.
After thanking the food preparer, I wandered off to a table with no previous trays or the flies that have gathered to pick at the remains.
The steak tasted great! Cooked just as I requested (medium). The roasted potatoes were good too; not too spicy or too bland. On the side of my steak was a small handful of steamed veggies (but they got soggy by the time I got to them).
Overall, the food itself was great. Unfortunately I just couldn't get past the dirty environment, the warm beer & the lack of debit card payment so that was my first & last visit.
You need to be aware that you cannot reserve tables and the wine selection is one white, one red. But the food is very good and the staff work very hard to ensure you have a good eating experience.
